Forum Discussion
Sync Drive critical battery
I am an employee of T-mobile. I purchased the sync up drive for my own personal use. During the 2nd week, it kept telling me that my battery was low, and failing. A couple of days later I had to ...
Hola @magenta2712237
With the SyncUp drive sole purpose of being a diagnostic tool, I would hate to believe that it is causing issues with the end users vehicle. This is something that we would definitely need to report up through Mojio through an escalation. The next time you get a chance, check out DOC-429922 as it will go over the steps for a Mojio escalation.
I have the same problem with my car which started less than two months after I installed Sync Up drive. As of today the following parts have been replaced in my car.
Batería
alternator
Definitely draining the battery (I've seen several complaints online regarding this). When I bought it at the store, I wasn't advised that I have to unplug it every night or if my car is not in use.
Nothing was recorded in Sync Up drive about the battery. When I checked from the app, the battery status is good although it's not. The status is not accurate. My car stalled 4 times, but nothing was recorded in the history. I was trying to get some error code so I can show it to my mechanic but there was no code.
