Forum Discussion
Sync Drive critical battery
I am an employee of T-mobile. I purchased the sync up drive for my own personal use. During the 2nd week, it kept telling me that my battery was low, and failing. A couple of days later I had to ...
Hola @magenta2712237
With the SyncUp drive sole purpose of being a diagnostic tool, I would hate to believe that it is causing issues with the end users vehicle. This is something that we would definitely need to report up through Mojio through an escalation. The next time you get a chance, check out DOC-429922 as it will go over the steps for a Mojio escalation.
Not To be rude but Magenta2808412 is right how about we escalate our money back and get reimbursed for the damages. I will do as you ask tmo_chris but this whole situation is b.s. I've since unplugged the device from my car and my car has be running fine. I also did some research and progressive had the same issue with their snap shot which is pretty much the same thing with out hotspot.....here's a link to one of the atricles. I-Team: Drivers Say Insurance Device Put Them In Danger On The Road « CBS Boston
I will call support I will tell them my issue but T-Mobile needs to take responsibility for the damage this device has already caused.
