Forum Discussion
Sync Drive critical battery
I am an employee of T-mobile. I purchased the sync up drive for my own personal use. During the 2nd week, it kept telling me that my battery was low, and failing. A couple of days later I had to ...
Hola @magenta2712237
With the SyncUp drive sole purpose of being a diagnostic tool, I would hate to believe that it is causing issues with the end users vehicle. This is something that we would definitely need to report up through Mojio through an escalation. The next time you get a chance, check out DOC-429922 as it will go over the steps for a Mojio escalation.
DEFINITELY killing batteries. My battery was fine before the syncup drive went in my car. Slowly died over time, until the point I had to replace my battery. I had the syncup in the OBD port for a few days with the new battery, and it was hesitating to start (the hesitation was not too significant, but just enough to be noticeable on a brand new battery), I took the syncup out, and I have not had a problem with my battery since. T-Mobile should definitely do something about this, not just have employees "Make an escalation with Mojio." Do something about it guys.
