Forum Discussion
Sync Drive critical battery
I am an employee of T-mobile. I purchased the sync up drive for my own personal use. During the 2nd week, it kept telling me that my battery was low, and failing. A couple of days later I had to ...
Hola @magenta2712237
With the SyncUp drive sole purpose of being a diagnostic tool, I would hate to believe that it is causing issues with the end users vehicle. This is something that we would definitely need to report up through Mojio through an escalation. The next time you get a chance, check out DOC-429922 as it will go over the steps for a Mojio escalation.
I've also had to replace my battery because of this. I didn't have any issues until I plugged that thing in my truck. When I called to disconnect it I was asked why and I told the lady that it was killing my battery. She asked if there was anyone else I could give it to so that they could use it...I told her I wouldn't be giving it to anyone else and killing their car battery also. I think that we should definitely be reimbursed for the new batteries we've had to purchase. The battery that I had to replace wasn't even 2 years old.
