Forum Discussion
Sync Drive critical battery
I am an employee of T-mobile. I purchased the sync up drive for my own personal use. During the 2nd week, it kept telling me that my battery was low, and failing. A couple of days later I had to ...
Hola @magenta2712237
With the SyncUp drive sole purpose of being a diagnostic tool, I would hate to believe that it is causing issues with the end users vehicle. This is something that we would definitely need to report up through Mojio through an escalation. The next time you get a chance, check out DOC-429922 as it will go over the steps for a Mojio escalation.
Hi Chris I have spoken with support and they are sending me a new Sync-UP device out to test with. As I explained to the support representative I took the vehicle into my mechanic and tested the battery with the engine turned off and having set for 30 minutes with no run time. To make sure any devices or electronics in the vehicle had time to stop pulling a draw on the battery. Upon testing the battery he found there was still a draw being pulled against the battery. We removed the Sync-UP device and the draw on the battery immediately stopped.
So once I get the new device I will hook it up and go to my mechanic and have him perform the same test. If we still incur the draw against the batter then I'll respond back with the findings.
Atentamente,
Dallas Stump
