Forum Discussion
Sync Drive critical battery
I am an employee of T-mobile. I purchased the sync up drive for my own personal use. During the 2nd week, it kept telling me that my battery was low, and failing. A couple of days later I had to ...
Hola @magenta2712237
With the SyncUp drive sole purpose of being a diagnostic tool, I would hate to believe that it is causing issues with the end users vehicle. This is something that we would definitely need to report up through Mojio through an escalation. The next time you get a chance, check out DOC-429922 as it will go over the steps for a Mojio escalation.
I spoke with a t-mobile rep and was emailed a return label for my sync up
device. It is on the way back to t-mobile. I do not want to use this device
in my vehicle. I am a small business owner and I need my truck to make
deliveries. I cannot risk losing business because of this device.
