Forum Discussion
Sync Drive critical battery
I am an employee of T-mobile. I purchased the sync up drive for my own personal use. During the 2nd week, it kept telling me that my battery was low, and failing. A couple of days later I had to ...
Hola @magenta2712237
With the SyncUp drive sole purpose of being a diagnostic tool, I would hate to believe that it is causing issues with the end users vehicle. This is something that we would definitely need to report up through Mojio through an escalation. The next time you get a chance, check out DOC-429922 as it will go over the steps for a Mojio escalation.
I have had my SyncUp since it first came out and I have replaced my batteries 3 times. My original battery I replaced and just thought it was a couple years old maybe it didn't like the move to the cold weather. Then I bought a yellow top and it died after having it in my car for a month, got a replacement and it died after a week. I kept getting the critical battery error on my sync up app and just thought I must've gotten crappy batteries. Now battery number four is in the vehicle and I recently went out to a dead battery and it is a yellow top also. So maybe I have found the reason for these issues. I have had my car for 8 years and NEVER had a battery issue like this. TMOBILE. Have you found any connection between our battery issues and the device?
