Forum Discussion
Sync Drive critical battery
I am an employee of T-mobile. I purchased the sync up drive for my own personal use. During the 2nd week, it kept telling me that my battery was low, and failing. A couple of days later I had to ...
Hola @magenta2712237
With the SyncUp drive sole purpose of being a diagnostic tool, I would hate to believe that it is causing issues with the end users vehicle. This is something that we would definitely need to report up through Mojio through an escalation. The next time you get a chance, check out DOC-429922 as it will go over the steps for a Mojio escalation.
I had a 1.5 year old battery on my Buick Enclave when I started using SyncUp drive. After few weeks I found my car battery dead in the morning. I jump started it. After few weeks it happened again, but this time i could not revive the battery, and the roadside assistance guy tested it and said it w discharged beyond the level it could be brought back to life.
I got a new battery installed 6 months ago. Since then I called the roadside assistance at least 3 times for them to jumpstart my new battery.
I am fed up with this. 10 minutes ago I called T-Mobile and got my SyncUp Drive line disconnected.
