Forum Discussion
Sync Drive critical battery
I am an employee of T-mobile. I purchased the sync up drive for my own personal use. During the 2nd week, it kept telling me that my battery was low, and failing. A couple of days later I had to ...
Hola @magenta2712237
With the SyncUp drive sole purpose of being a diagnostic tool, I would hate to believe that it is causing issues with the end users vehicle. This is something that we would definitely need to report up through Mojio through an escalation. The next time you get a chance, check out DOC-429922 as it will go over the steps for a Mojio escalation.
I'm having the same issues after several months having it installed. I also have exterior and interior lights coming on and off randomly with Noone near the vehicle. Two days in a row with critical battery warning. I've unplugged the device and intend to return it and cancel the extra line charge. My mechanic is positive it's this device. All systems check out fine with the device removed. I noticed that these low battery warnings have also been associated with fantom headlight and interior lights on when I go out to check on it. Phantom light activation stopped upon removing the device. This device needs to be recalled as unfit for its purpose!
