Says I Won for Last Week's Tmobile Tuesday Sweepstakes. What now??

I also received a "Congratulations, you won" screen that popped up after clicking on the Saint Patrick's Day $5000 sweepstakes.

I called Tmobile that day, and spoke to a representative who kept telling me to claim it in the app. Eventually she confirmed that I did win the sweepstakes. But then I heard nothing back. So I called again the next week and spoke to someone else who transferred me top a supervisor who submitted a support ticket, and told mec they'd call me back.

Another week goes by with no communication. So I call again and talk to another representative, and another supervisor. They confirmed again that I did win, and sent me an email telling me I would get a call from their tech team and I would be able to redeeem the sweepstakes within 7-10 days. He sent me an email that confirmed I won.

Another week goes by and I call again. Another representative confirmed I won, and apologized to me for it being so hard to redeem my prize. He said I'd get a call from their team, and that they'd call 3 times. Another 2 weeks goes by. I've heard nothing.

Almost every customer support agent I've spoken with said they'd personally call me back to ensure my concerns had been addressed. No one ever does.

Planning to call again today to find out what gas happened. It is May 1st now, with no word, and about 5 hours of talking to flakey customer support agents who seem to not understand my issue, but continue to tell me I've won and can redeem my prize soon.

The same thing happened to me and they claim another company is in charge of that contest. They need to pay up!

Faringham wrote:

I also received a "Congratulations, you won" screen that popped up after clicking on the Saint Patrick's Day $5000 sweepstakes.

 

I called Tmobile that day, and spoke to a representative who kept telling me to claim it in the app. Eventually she confirmed that I did win the sweepstakes. But then I heard nothing back. So I called again the next week and spoke to someone else who transferred me top a supervisor who submitted a support ticket, and told mec they'd call me back.

 

Another week goes by with no communication. So I call again and talk to another representative, and another supervisor. They confirmed again that I did win, and sent me an email telling me I would get a call from their tech team and I would be able to redeeem the sweepstakes within 7-10 days. He sent me an email that confirmed I won.

 

Another week goes by and I call again. Another representative confirmed I won, and apologized to me for it being so hard to redeem my prize. He said I'd get a call from their team, and that they'd call 3 times. Another 2 weeks goes by. I've heard nothing.

 

Almost every customer support agent I've spoken with said they'd personally call me back to ensure my concerns had been addressed. No one ever does.

 

Planning to call again today to find out what gas happened. It is May 1st now, with no word, and about 5 hours of talking to flakey customer support agents who seem to not understand my issue, but continue to tell me I've won and can redeem my prize soon.

I think it’s time we all get an attorney.

Userlee8742 wrote:

For last week's T-Mobile Tuesday St Patrick's Day $5000 sweepstakes game, I played it and a screen popped up saying I Won and that was it. No way to contact or know what to do next. I reached out to T-Mobile support and they have no idea what I'm talking about. I luckily got a screenshot just as it faded away. How do I claim the sweepstakes win?

 

Xocoholic wrote:

Faringham wrote:

I also received a "Congratulations, you won" screen that popped up after clicking on the Saint Patrick's Day $5000 sweepstakes.

 

I called Tmobile that day, and spoke to a representative who kept telling me to claim it in the app. Eventually she confirmed that I did win the sweepstakes. But then I heard nothing back. So I called again the next week and spoke to someone else who transferred me top a supervisor who submitted a support ticket, and told mec they'd call me back.

 

Another week goes by with no communication. So I call again and talk to another representative, and another supervisor. They confirmed again that I did win, and sent me an email telling me I would get a call from their tech team and I would be able to redeeem the sweepstakes within 7-10 days. He sent me an email that confirmed I won.

 

Another week goes by and I call again. Another representative confirmed I won, and apologized to me for it being so hard to redeem my prize. He said I'd get a call from their team, and that they'd call 3 times. Another 2 weeks goes by. I've heard nothing.

 

Almost every customer support agent I've spoken with said they'd personally call me back to ensure my concerns had been addressed. No one ever does.

 

Planning to call again today to find out what gas happened. It is May 1st now, with no word, and about 5 hours of talking to flakey customer support agents who seem to not understand my issue, but continue to tell me I've won and can redeem my prize soon.

I think it’s time we all get an attorney.

You have to call tmobile but ask for redemption dept. The customer service or other depts wouldn't know.