Forum Discussion
0% Battery, 5G21 Gateway
LOVE my new T-Mobile internet service BUT the chimney has been plugged in for 3 days and display still reads, "Battery 0%". Does that mean it's a defective unit or maybe no battery was installed? S...
Jenbutch wrote:When my tmobile internet device is fully charged, do i need to unplug it or just keep it plug?
You have to keep it plugged in. It will not work on the battery. When unplugged, the battery will let you carry it around to tap the top and find a location and orientation for the gateway that has the most bars, meaning the best signal strength. But then you have to plug it in to get internet.
