Forum Discussion
dispositivos conectados
The t-mobile app says Error Code 500. Restart device. I restarted device, still have error code 500.
A few brief posts make it look like the SIM card. Can you try to manually eject it and reinsert it?
I hope this helps!
Error code 500 indicates that the server encountered an unexpected error while trying to complete a task (in your case loading up the app). Copz1998's suggestion is good for getting a fresh connection to the T-Mobile network and could resolve those kinds of connectivity hiccups. I am curious to know if you tried and what the result was.
I would also make sure that your device and the T-Mobile app are both fully up to date. ¿Qué teléfono estás usando? Some phones allow for a few deeper troubleshooting options.
If your phone is connected to a VPN, I would disconnect from that and try again.
These are just a few suggestions. Keep us updated on if it is still not working and we can offer some more steps :)
