Forum Discussion
Echo 8 Promotion
I have submitted request for this promotion 3 times. Every time I was asked to track my order. I have three tracking numbers. Unfortunately, I am not sure where I should go to track the order.
The instructions on line are not clear!!
Ayuda.
Excelente
Lida Farzin
Just got off with t-mobile for the third time and two hours of my life. The rep John said they were just made aware of this issue and over 17,000 people were affected. They are working on resending a new code to all customers within a few days. Hope this helps! Amazon has nothing to do with this so dont bother calling them!
Add me to the list. Got an email with my code an hour ago, went to Amazon to get the Echo 8, put my code in and it says it’s expired.
+1
Add me to the list. Got an email with my code an hour ago, went to Amazon to get the Echo 8, put my code in and it says it’s expired.
hour of hold and they are full of it. sent me to amazon to compline that there code was expired..
so dumb…
fcc all the way
Looks like we are all receiving the same email and getting the expired message from Amazon. I have been on the phone for an 1 hr and 23 min now. 6 different transfers. I even got the "I see you called earlier and we explained why the promo was denied". I have asked the rep to escalate and how do I file a complaint. Back on hold. The customer reps are just reading the info provided to them about the promo. Obviously a mistake was made by marketing, etc and a higher level in mgt in how to how communicate this promo. More importantly, how are they going to make this right?
Still have nothing, the lady says she has to talk to their amazon person about getting a new code and I should hear something back in 2-3 business days. I wonder if they sent same code to everyone. The last 4 letters of my code are DEAL.
same here
I received my code today as well and when I went to redeem it says this promotional code has expired!
yeah they are full of crap.and the cuctomer service just plain lies…
Oh. my.. you can’t even reach the call center number, its busy.. wow.. someone going to get in trouble for this.
been on the phone for 2.5 hours because I received the same “code is expired” message! they have been completely unhelpful- this is ridiculous!
