Forum Discussion
Echo 8 Promotion
I have submitted request for this promotion 3 times. Every time I was asked to track my order. I have three tracking numbers. Unfortunately, I am not sure where I should go to track the order.
The instructions on line are not clear!!
Ayuda.
Excelente
Lida Farzin
Just got off with t-mobile for the third time and two hours of my life. The rep John said they were just made aware of this issue and over 17,000 people were affected. They are working on resending a new code to all customers within a few days. Hope this helps! Amazon has nothing to do with this so dont bother calling them!
Looks like we are all receiving the same email and getting the expired message from Amazon. I have been on the phone for an 1 hr and 23 min now. 6 different transfers. I even got the "I see you called earlier and we explained why the promo was denied". I have asked the rep to escalate and how do I file a complaint. Back on hold. The customer reps are just reading the info provided to them about the promo. Obviously a mistake was made by marketing, etc and a higher level in mgt in how to how communicate this promo. More importantly, how are they going to make this right?
hour of hold and they are full of it. sent me to amazon to compline that there code was expired..
so dumb…
fcc all the way
+1
Add me to the list. Got an email with my code an hour ago, went to Amazon to get the Echo 8, put my code in and it says it’s expired.
Add me to the list. Got an email with my code an hour ago, went to Amazon to get the Echo 8, put my code in and it says it’s expired.
KC1316 wrote:
JR Mtz wrote:
Got Amazon code, went to Amazon, promo code expired.......... What a waste..... 😱
Same problem here. Now I'm on hold for them to try and figure it out. First he tried saying this promo is expired yeah but I submitted my submission before the promo ended. Let's see if we get anywhere.
I have same issue, T mobile customer service is not helpful witht this. one agent says please submit promotion again n wait for 30days :-). another says code valid for 60days but looks i missed thier first email from them on 9/19 and today i received the email i.e. 10/4
mrthemykl wrote:
I RESPONDED TO YOU POST AND HERE WAS MY RESPONCEFROM THEM.
Delivery has failed to these recipients or groups:
T-mobile Community (no-reply@t-mobile.com)
Yeah I called 1-800-937-8997 and asked for a representative and if they try to transfer you to the home internet department. Tell them you was told that they can't help you that a customer representative needs to help you. Hope this helps I'm still on hold it's been about an hour.
I RESPONDED TO YOU POST AND HERE WAS MY RESPONCEFROM THEM.
Delivery has failed to these recipients or groups:
T-mobile Community (no-reply@t-mobile.com)
mrthemykl wrote:
dude.
your response just happened tome like two minutes ago.right there with you.
I love how they act like this is the first time they have herd from anyone about this.
Its ridiculous I've been with Tmobile since 2002, this is not right. It feels like they ran this promo and are now not gonna honor it
dude.
your response just happened tome like two minutes ago.right there with you.
I love how they act like this is the first time they have herd from anyone about this.
JR Mtz wrote:
Got Amazon code, went to Amazon, promo code expired.......... What a waste..... 😱
Same problem here. Now I'm on hold for them to try and figure it out. First he tried saying this promo is expired yeah but I submitted my submission before the promo ended. Let's see if we get anywhere.
