Google blocking search

HeavenM wrote:

Hey there. That is a really weird error to be getting on a search. If I am understanding correctly, this error pops up right after typing a search before any search results come up. I would love to get some more information about the situation, so I can pass along the message for the really techy people to dig in and find out why. If you are comfortable sharing, I would love to know what you searched for, what time with time zone, and a screenshot of the error. If there is a hiccup with a set of our IP addresses and Google, then we want to tackle that asap. Thanks for sharing so we can figure it out!

I'm getting the same error and I was searching "manatee." Very benign. LOL Here is a screenshot.

Hello from New Orleans.  Ditto to everything said above.  This is happening with all my devices which are connected to the T-Mobile Home Internet.  Please find a fix soon!

Gracias

John

sent via DM

Getting the same issue here.  Started about a day ago on all my computers/phones and regardless of browser.  I've restarted everything a number of times, cleared the history and cache's of all the internet access computers/phones and still no help.  This is kind of frustrating and a bit scary too.

HeavenM wrote:

Hey everybody! We really want to find out why exactly this error is occurring and appreciate everyone that is speaking up about it. Filing tickets with our care team is a great way to draw attention to what exactly is going on, but I am also sending your feedback to our T-Mobile Internet team to have it reviewed. 

To pin down exactly what is happening, the information that is extremely helpful is you IP address, time, and city/state when you get the error. Some may not be totally comfortable with sharing that information on the public thread, but if you send me a DM with those details, I can pass it along. 

¡Gracias!

Shreveport Louisiana here. 

KapFL wrote:

I wonder if this is national or just focused more in one part of the country.  I'm located in the NorthWest panhandle of FL (new Pensacola).  I see a New Orleans, an Ohio, and a Shreveport LA.   

notabun wrote:

I'm in MI and have had this issue for a few days also.

Hey friends, 

Can you provide the information that I asked for in my previous post. The more examples and details we get, the better chance we have at resolving this quickly. Gracias. 

There may be some confusion about "searching".  I suspect everyone is having the same issue as I am and you don't have to search. Just going to google.com causes the CAPTCHA to show up for me.  I have Google set-up as my default search engine, so tying a search in the URL bar causes the error as well.  But really, you don't have to search, just going to Google causes the issue.  

As for location, I’m NW Florida (Central Time Zone).  

After I clear the message, I get a few minutes without issue but it will come back eventually.  I've attached an image.  Note that I didn't search, I just tried to go to google.com.  To help, I included a second image taken just 10 seconds after the first one AFTER going thru the process and getting access.  I cleared my cache and cookies to see if the message would show up twice and it did. 

Another image showing just “google.com” in the URL line.

@KapFL Thank you for sharing those screenshots and clarifying the exact situation. I notice that you are blacking out the IP address on these screenshots and our teams are thinking that it has something to do with that specifically. Would you be able to send me a DM with the IP address that shows when you are seeing this? Since we have dynamic IPs, it is really important for us to understand which are leading to issues. 

HeavenM wrote:

@KapFL Thank you for sharing those screenshots and clarifying the exact situation. I notice that you are blacking out the IP address on these screenshots and our teams are thinking that it has something to do with that specifically. Would you be able to send me a DM with the IP address that shows when you are seeing this? Since we have dynamic IPs, it is really important for us to understand which are leading to issues. 

Rebooted a few times to get some more IPs for you.