Google blocking search

Hey 😊 I have been keeping on the situation and hoping to have better news by now. Our engineering teams are engaged with Google to resolve the issue. There is no estimated time of completion yet. We do have all the examples we need at this time. 

You guys are so great about trying all the things to get the error and captcha to stop showing up. The suggestions from our teams right now are to refresh the browser and restart the gateway. You can also try different browsers and if possible, use iOS devices. 

I know this may not be the news y'all were hoping for. I'll continue to watch and update here as soon as we know more. 

3+ weeks and pretty much nadda, restart the gateway which does nothing, and buy an iphone. ¡Ohh!

same issue here in New Orleans

this must be within certain areas that T-Mobile devices have been used or being used.  I am having the same issue; however, if I use my work computer with a VPN and go to google over my T-Mobile device then it does not happen then.  I know that the VPN when going to google is using my work IP address so it does not recognize the T-Mobile.  However, if I go off of VPN and just back on my home network then it happens.  This is definitely a T-Mobile issue that they should fix.

I just found this thread, and wanted to add my experience regarding this issue. As of this past Monday, I am no longer a T-Mobile 5G Home Internet customer. I tried it for almost exactly 6 months. Among many issues that ultimately led to my decision to cancel, was this one.

My phone would ask me this captcha a few times a day. It would only occur when I search on Google on my Firefox browser. I did not try it with other browsers. I believe the issue only began about a month ago. I think it occurred once on my home computer in that time.

I didn't think to screenshot whenever it occurred. I searched the text once early on when it started and not many results existed at the time. I searched the IP address (172.59.65.60), which shows a registration in Jacksonville to T-Mobile. I figured it was a T-Mobile issue and then went on with my life as a human.

In case this issue is location-based, it occurred in Gainesville, FL. I hope this helps and eventually I return to this product when it improves. Even though the price of Cox is way too high, I prioritize having a consistent connection with no latency issues, especially during heavy traffic times, such as in the evening.

SFC wrote:

I placed a search on Google and this is the response I got back.

"This network is blocked due to unaddressed abuse complaints about malicious behavior. This page checks to see if it's really a human sending the requests and not a robot coming from this network."

What does this mean? Is Google trying to block my use of its service because of issues with T-Mobile?

 Been having the same issue in Beaufort SC. Rebooting gateway does nothing, happens on wireless or hardwired. Have to use a VPN to get it to stop happening. Any answers to a fix? 

rapidly approaching 2 months, pretty crappy support with this issue!

Hey T-Mobile, when are you going to offer us all free high speed VPNs to get around this BS issue with YOUR network?

If you have not already, it might be a good idea to call T-Mobile support as well to make sure a ticket is opened.

I called and of course, they blamed Google, said they never heard of a problem like this, and there was nothing they could do.

I made them open a support ticket.

I have had the problem since August with lots of different IPs.

It’s been happening for the past month in southern Michigan - started, stopped, then started again