Forum Discussion

Westsidebill's avatar
Westsidebill
Newbie Caller
Hace 3 años

Newbie to TMHI...so what are we supposed to do with IPV4 devices?

I just set up my TMHI "router" (yes, in airquotes), and am very happy with the speed, but I'm not happy that a couple of my devices won't connect to it at all. Neither my 2021 wired Ring Doorbell, nor my Sense Labs home entergy monitor will connect to the router.  I switched the mode from Automatic to 2.4GHz, but no luck.

I'm guessing it is related to the router only handling IPV6.  As soon as I switched the devices back to use my old router (an actual real router...Linksys EA7500), both devices reconnected with no issues.

I’m thinking of connecting my EA7500 to the TMHI router, and just continue to use it as I did when it was connected to my Spectrum cable modem.

Any thoughts on how this will work for me, and what the disadvantages may be to doing so?  Does anyone have an alternate solution to accomplish getting these devices to connect to the TMHI "router"?

 

Gracias,

Factura

  • DeeMc's avatar
    DeeMc
    Network Novice

    Works on my phone, an older Samsung TV using a Firestick. I'm getting the generic 5004 error message.

    It will look like it’s working, allow me to choose something, spinning wheel, then say there’s a problem.’

  • nc1037's avatar
    nc1037
    Bandwidth Buddy

    It sounds like a conflict between the Prime Video app and the Sony TV.  Have you tried unplugging the TV for at least a minute?  Beyond that, my only suggestion is to use a Firestick or Roku on the Sony TV for when you want to watch Prime, and check for updates every now and then.  Good luck.

  • DeeMc's avatar
    DeeMc
    Network Novice

    We ended up putting an extender in the roof with the TV and it worked!!!

  • Still having the issue with not able to connect to work VPN using IPV4. Checked with TM and they confirmed it is the IpV4 causing the internet drop when connected to VPN. Company suggesting to switch ;) 

    I saw a video online about reducing the MPU size but have not tried as company is hesitant (need admin access), any luck trying that?

    also please tell me if adding an ipv4 compatible router between TM>ipv4 router>work laptop will help? I am not very knowledgeable with the network thing so please try to explain in layman terms.