Forum Discussion
Unable to use T-Mobile Home Internet with work VPN, any suggestions?
I've recently been told by work Information Services that I cannot use my work laptop with T-Mobile Home Internet. Here is there response to my support request. T-Mobile's primary service call...
mrmuffy wrote:2024-02-28: After working with my work IT folks for a month, finding out about this known issue with T-mobile/Global Protect and reading this thread, I called T-Mobile to report the problem and potentially threaten to leave the service. Service rep Keisha found some information and said it had been fixed two days ago. She had me unplug the combination modem/router from the wall, wait a couple of minutes while she did something, then plug it back in. Once it was up, she had me try the VPN again, and IT WORKED. So I recommend calling T-Mobile and telling them what you read here.
Thank you for posting on here today. I just got off the phone with a repair rep and he supposedly did the same for me. We are connected, but I'll reserve judgment for the next few days. I've got a Verizon gateway on the way and after all this, if it's working correctly, I won't have to take it out of the box.
Thanks again.
