Unable to use T-Mobile Home Internet with work VPN, any suggestions?

Gfiz247 wrote:

AJ1234 wrote:

My company uses Cisco AnyConnect VPN. I've been having all the same issues mentioned in this thread and gone down the IT rabbit hole trying to remedy this issue. Finally found a knowledgeable T-Mobile technician that explained if personal or work VPN or systems are operating on IPv4 then you need to go into your T-Mobile home internet app > select network > click "+" to add network > name network > create password > select 2.4 GHz band > select WPA/WPA2 > WPA "TKIP & AES" > then save the new network and connect. Worked out my VPN issues and my security cameras are working now.  

THANK YOU!!! My company uses the same VPN and it worked perfectly until Monday, 1/22, probably the same change you experienced. I followed your guidance and it works perfectly. I'm back to the same full speed I had previously, maybe even faster, and now I have a second home network dedicated to work from home. 

I also tried this and it worked for 24 hours and stopped working after that. My work's IT department got me working, though. What was happening was that the vpn (when you log into AnyConnect you have to specify a vpn - something like vpn.mycompany.com) was routing me through our data center that was on the other end of the country. When they gave me a different vpn (vpn.mycompany-15.com) that was going through my local data center, then it worked! I don't know why this was an issue just for Tmobile internet and not for my previous ISP, but I am seeing no further issues now.