terrible service

Izzy102301 wrote:

Terrible service I wish I shopped around for different service providers and truly regret ever picking T-Mobile my mobile date never works I have to go to star bucks or the library for free WiFi everyday just to be able to use my internet even tho I pay a lot for my service with having unlimited data I would of thought I could use it but I can’t I regret leasing a phone with T-Mobile because now I can’t leave until I pay off my device but as soon as it is payed off I know I will be leaving to any other company other then T-Mobile and will be sure to tell everyone I know to never get T-Mobile as their mobile service prepaid is even better then this service I can’t even make calls and I see the tower from my back yard !!!

Hey there @Izzy102301 The whole idea of mobile data is to get service while you are out and about. Just to make sure I am understanding correctly, are you having issues with the data on your phone or your T-Mobile Home Internet? From your post it sounds like mobile data, but you posted in the home internet space. 

For mobile data, how many bars do you have when not connected to Wi-Fi? Does your phone show 5G, LTE, E, or anything next to the signal bars? When you go into the settings, is your cellular data on?

These are a few things to check to start things out. If you let us know that you are still having issues, we can suggest some more troubleshooting steps to get your data working as it should.