Text Messages to Gateway

Hey there @WickedNobody. There are a few situations where the text messages to the gateways are useful. They are few and far between, but the messaging feature is enabled because it is better to have it and not need it then need it and not have it. I am sorry that the store and customer support people that you talked to so far were not extremely helpful. I would be happy to take a shot at it so you can have a solution that works better for you. There are two ways that messages can be blocked on the gateways (or any line on your account). You can log in to My.T-Mobile.com or a customer support representative can add the free blocking feature. 

Here are the steps for adding the block yourself online. 

1. Visita Mi T-Mobile  e ingresa a tu cuenta como titular principal de la cuenta.
2. Selecciona tu nombre en la parte superior derecha.
3. Luego, ve a Perfil.
4. Elige Block calls and messages.
5. Selecciona la línea deseada. 
6. Toggle the slider for Bloquear mensajes y Bloqueo de email TMOmail.net to enabled the block. Slider turns magenta when on and gray when off to turn off the block.

I love that you have the option to change this online, so you don't have to talk to another person if you don't want to. If you would like a rep to add the block to the account, you can try reaching out via Facebook or Twitter. They have secure ways to verify your account and get the block added to the Home Internet line. 

I hope this helps.