Forum Discussion
Tmobile blocking my message I sent out to customers with url despite having good rating.
info.sendsationaltext.com is our url that we noticed is being blocked went sent out via A2P Messaging. We use a Twilio number that is registered properly and is approved. We send out to many clients for marketing purposes. Any way we can whitelist this url or you can explain what is wrong with it so far the domain it is being hosted has also a good reputation. Any sort of help is appreciated, I viewed a lot of your forums but found nothing left.
Mensajes de consumidores
Son los mensajes que envían las personas directamente a otras personas desde sus teléfonos. Los mensajes de consumidores viajan a través de sistemas de filtrado de SPAM para bloquear mensajes de no consumidores que nuestros suscriptores no solicitaron, especialmente aquellos mensajes fraudulentos o con algún otro tipo de intención perjudicial.
Mensajes de no consumidores
Todos los demás mensajes son mensajes de no consumidores. Ejemplos de mensajes de no consumidores:
- Códigos de autenticación de dos factores
- Notificaciones de cuenta
- Mensajes de comercialización
- Mensajes relacionados con facturación
- Mensajes con servicios de transporte y entrega a domicilio
- Mensajes políticos
Para que estos mensajes lleguen a nuestros clientes tienen que ser parte de una campaña aprobada. Están sujetos a obligaciones de cumplimiento y monitoreo continuas. Normalmente aquellos que quieren enviar una campaña de mensajes de no consumidor a nuestros clientes tienen que pagar un cargo.
https://www.t-mobile.com/support/plans-features/consumer-versus-non-consumer-text-messaging#steps1
might be an answer in there as to why
We are approved to be able to send bulk messages and are approved. Our company name is Sendsational and I reviewed that document and found that we are following proper procedure is that our url sometimes gets blocked. It isn't consistent, so unless the system is built to be random we are a bit puzzled on why we are getting blocked sometimes. Just to clarify info.sendsationaltext.com is a sub-domain of www.sendsationaltext.com. I tested my self with a variety of clients with t-mobile numbers, sometimes its blocked other times it isn't. Also the forum you sent me still didn't have the answer we are looking for.
https://www.campaignregistry.com/
then your next step unfortunately is contacting TMO either through calling in (tier 1 support) or through one of their social media platforms like Facebook or Twitter (tier 2 support).
It is great that you are already signed up for an aggregate service. As long as everything is set up correctly with Twilio, then the messages should be sending properly through the T-Mobile network. You will want to reach out to Twilio to make sure all their settings are correct. It is possible that there is one thing out of place on their end which is preventing the message from routing properly through the A2P system.
