Forum Discussion

Althius's avatar
Althius
Newbie Caller
Hace 2 años

Unable to use T-Mobile Home Internet with work VPN, any suggestions?

I've recently been told by work Information Services that I cannot use my work laptop with T-Mobile Home Internet.   Here is there response to my support request.  T-Mobile's primary service call...
sixteen's avatar
sixteen
Roaming Rookie
Hace 10 meses
HotSpotPet wrote:

thanks for sharing. how did you manage to get them to give you the new (white) modem? Is the new gateway name Gateway 5G T-Mobile (G4AR y G4SE)?

Edit: I called T-mobile customer service and asking for modem exchange. The rep says I can't change to a different model and can only switch a different same modem. He put in a ticket for the VPN issue for me to see if they can resolve it.

Thanks in advance.

Old black modem model = FAST 5688W

New white modem Model = TMO-G4AR