Unable to use T-Mobile Home Internet with work VPN, any suggestions?

Althius wrote:

I've recently been told by work Information Services that I cannot use my work laptop with T-Mobile Home Internet.   Here is there response to my support request.

 

T-Mobile's primary service called "5G Broadband" is not true wire-to-site broadband.  While Cisco AnyConnect can work over 5G and other wireless connections, MTS does not recommend its usage unless absolutely necessary, and if you utilize a phone line such as Cisco Jabber call quality cannot be guaranteed.

The issue is that while 5G can provide broadband level speeds and bandwidth wireless solutions, such as 5G, have a higher tolerance for "packet loss."  Packet loss is when individual pieces of data are dropped/lost during transmission.  For most applications this is a minimal issue that 5G speeds may render unnoticeable, but a live connection, such as the AnyConnect VPN or Voice Over IP phone services, will experience connection degradation or be completely disconnected forcing you to reconnect.

This is not an issue MTS can mitigate.  For this reason the only recommended Internet service types are fully wired based connections including DSL, Broadband, Cable, and Fiber Optic services.

 

Does anyone have a suggestion on a way to work around this issue?  It does not need to be perfect, but being able to work from home is essential, and if I can't use TMHI to do that… it would be a deal-breaker for me.

2/16/24 UPDATE - T-Mobile tech employee Kevin K. told me today on the phone that I will need to leave T-Mobile home Internet company if I need to work using a VPN (Cisco). Neither he nor the local T-Mobile store were aware of the widely known T-Mobile VPN issue, even as I read it aloud to them from their own site and other sites. After begging Kevin K to look into it, he found out about it, but was unable to follow the directions in his system to resolve it, and told me I would have to leave T-Mobile (for fiber Metronet, in my case). Please be aware that T-Mobile does not support customers needing to use a VPN! Just sorry it took me and my ITS folks four weeks to figure it out. Unfortunately, for me, it is for my job, otherwise, I was happy with T-Mobile.