Forum Discussion
Unable to use T-Mobile Home Internet with work VPN, any suggestions?
I've recently been told by work Information Services that I cannot use my work laptop with T-Mobile Home Internet. Here is there response to my support request. T-Mobile's primary service call...
A call to support may have fixed my issue.
I have an Arkadyan home internet hotspot and my firm uses globalprotect. Traffic over VPN had always been slower, but still at ~200 Mbps for downloads. Suddenly in the last few weeks it dropped to 1Mbps for downloads which of course was unusable, and ~35 Mbps for uploads which was close to normal.
I called T-mobile support, got the worst tech support person I’ve ever had, a complete nitwit who didn’t let me finish my sentences, (“that’s just the way it works with VPN” / “I won’t be able to file a support ticket for you because this has already been reported”, etc.) I insisted against his protests that he file a ticket and less than 24 hours later my download speeds over VPN are back to 200+ Mbps.
Based on my case, I suggest you call support and if you get somebody who’s obnoxious and incompetent and (most important) totally unhelpful, insist that they file a ticket. and then give them a 0 rating (something I’ve never done before as I always feel for the support folks).
Good luck to everyone who's on this thread. It's a serious problem and I hope you get it resolved.
