I got scammed by $830 Trade in credit - Ronnie E and Taylor E
On January 3rd, 2024 - Ronnie E completed a sale with me over the phone. Ronnie upgraded all my four lines and enticed me with a trade-in deal. She promised I would be getting $830 credit per phone with an eligible trade-in. I got 4 new iPhone devices - three of them iPhone 15 Pro Max and one of them as iPhone 15 Plus. T-Mobile asked me to send the 4 Samsung Galaxy phones to trade in, which I completed. I get $830 credit for only three phones, not the fourth one. While Ronnie E promised I would get credit for all four phones, Taylor E says that I will not - one of them was lying. I have lost close to $1,500 on this so far in addition to waste of hours of my precious time and forget being stressed out hearing these lying professionals. What is my way forward? As a victim, I am determined to make T-Mobile accountable. Is going to their legal department with my attorney the only way? Or is there any other quicker and easier way to resolve this situation? T-mobile Wireless Legal Department 12920 South East 38th Street, Bellevue, Washington 98006 Sales Person: Ronnie E Account Representative Supervisor: Taylor E