Lost 5G connection (14th Ave & Taravel St)
Hi all, I live in San Francisco near the 14th Ave and Taraval St 5G tower. As of several days my TMHI router is no longer connecting to 5G. It keeps LTE only. Wonder if you happen to know what I can do? Called support but they keep saying their system says everything is working fine. Gracias
T Home Internet Bad to Worse, now Gone
I've been with TMobile 15 years. Got Home Internet as soon as available.in my area. Not rural, but not urban here either. CSupport told me I can possibly connect to 4 towers with 5g from my location. My speeds have never been over 30 MPs, but ditching my cable company was huge, so I've suffered along. Speeds went down to 10 MPs last week and a ticket was filed. Back story… 3 months ago I had connection issues. But WOW! I was connecting to N41 band 5g and speeds over 100 MPs! Thus is it I thought. Well that connection was never stable. Dropped out every 15 min. Back to TM CService and got stability, @ 20-30 MPs back in the N71 band. It's coming...it's coming I kept telling myself. OK back to last week… CS explaining my slow speeds… this AM I had speeds below 6mps. I work from home. Can't connect to company servers… 2 hr. With CS. Just got a call back. T-M is no longer going to support Home Internet on 5g with thetowers I have been connecting to for the last 6 months! No notice no nothing. An entire work day plus time to get a new provider. My boss is "thrilled". Unacceptable service from the company I've reccomended to friend for years BECAUSE of customer service. It's been fun TMobile… hope you get your act togther. I'll be hoping I don't get the same person at the cable company I flameswhen I cancelled….
N71 5g band FULL BARS fast download and upload and low latency, but this....
I monitor my connections in real time. The 5g band of N71 running at the lower frequency is super great, full signal bars and gives me superb performance. The LTE band will change in an ongoing loop of LTE B2 connecting instantly to 5G N71, then dropping N71 and going to LTE B66 and reconnecting instantly to 5G N71, then dropping my 5G N71 band to allow LTE B71 while searching for a different 5G signal than 5G N71, then cycling back to LTE B2 and instant 5G N71 connection and continuing this loop of cutting my 5G service which does not need disconnected from as it is near perfect and FULL signal. B71 has the same full signal strength as the 5G N71 yet upon either the tower or the gateway or both <according to tech support I just got off the phone with>, the powers that be will not allow my GREAT N71 connection to stay connected at all times. She could not provide me the answer as to why this happens and why I cannot stay on a working 5G signal that is great. Upon asking if I got my own gateway and committed the band selection to stay on N71 if the signal would hold at all times. She said it would be something to test as she does not know and informed me there is no higher level of tech support or anyone in the whole company that could help with this and explain why this is going on. Someone does have control of this in Tmobile somewhere. How come I cannot get my internet 5g to stay connected to the 5G band of N71 as no other 5G bands will connect at all when I am receiving a FULL Strength signal of the lower frequency 5G band N71 when it goes through this cycle loop, causing severe latency issues and hindering me from staying connected to a 5G signal which is working flawlessly as I do pay my bill and should be able to stay on a near perfect 5G signal on band N71? I lose my perfectly working 5G internet due to the releasing of the signal as either the tower, gateway or BOTH are working against this.Support can offer NO ANSWER at all….who do I talk to so that I can get the service I pay for and is proven to be working flawlessly when the service provided by TMOBILE is being completely DUMB sand STUPid for a lack of better words? I pay for 5G please let me use the signal that is in my house coming to my gateway at the best connection I have ever had in my residence on the N71 5G band. My internet is advertised as Tmobile 5G home internet, says it on the bill. Am I not being denied the service I pay for? for whatever reason? 5G band N71 works flawlessly and the technology they are using or the code which is running the tower and/or gateway is denying me of great 5G internet and Tmobile is not providing the working 5G N71 signal to do the job I am paying them for. Gracias.
5G Home Internet with Nintnedo Switch
Hello, I recently moved and decided to ditch Cox and switch. Have had no major issues with our internet usage and some occasional online gaming with our Xbox. However, I am unable to play any Nintendo Switch game online due to the NAT type. Is there anything I can do to change it?