Phone locked in SOS Mode After Traveling from Denver to Pittsburgh
Upon traveling from Denver to Pittsburgh my iphone 13 Mini would not connect with T-Mobile cell service and was locked in SOS mode the day after arriving, it did work the day of arrival. In 3 visits to T-mobile stores, getting a new sim card and one visit to the Apple Genius Bar no one could solve the problem although finally a technical T-Mobile person said the phone had somehow been put in a blocked status consistent with the phone being reported as lost or stolen. When I asked that it be unblocked, T-Mobile said that wasn't possible. I find that difficult to believe, because I suspect phones are lost or stolen frequently and the found or recovered, so I'm sure there is a mechanism to restore them to normal status. The Apple Store put the new sim card in a different phone and it connected, so it was definitely a phone specific issue. Upon returning to Denver, the phone magically returned to normal. My question therefore is whether or not anyone else has experienced this situation and why T-Mobile would tell me they can't fix that status?