SyncUp Watch

15 Topics

SyncUp Kids stuck at loading screen
I purchased 5 SyncUp Kids watches for Christmas this year. Kids love them, but yesterday I had a second watch get stuck not getting past the loading screen. I'm not sure what led up to it, but the symptoms seem to appear out of nowhere. The watch doesn't respond to anything. The only thing you can do is hold the button for 20secs or so and it will buzz and hard-reset, then get to the loading screen and sequence the three pink dots on the bottom indefinitely. When the first watch did this I called 611. They seemed very unfamiliar with this product, and appear to have limited ability to troubleshoot anything. Apparently the only way to factory reset these watches is through the settings menu in the interface and in this case it can't get there. They had me go into a store and do a defect exchange (At first they wanted to charge me $5 to file manufacturer warranty and give me a refurbished watch, I refused and insisted on another option. Who charges $5 for a manufacturing defect?) Yesterday the second, of five, watches has the same symptoms as before. Stuck at the loading screen, the only thing I can do that gets any response is hard-reset by holding on the button. Having two of these cases now, within 2 months of new, I can't imagine I am unique but I can't find any record of people having issues, so I am here, trying to find solutions, and share my experience. Question 1- Is there a hidden way to factory reset these watches without accessing the settings menu? If not, why?! Question 2- Are other people having these same issues? Are my kids doing something to their watches they shouldn't be doing? What might it be? Both times this happened it was overnight, we know because that is when they go offline. I suspect my kids are grabbing them off their chargers to play with them at night, but I can't think of anything they could do to their watch in their beds that would cause them to bug-out.
Solved
Gogofletch
2 months ago Place SyncUp & IoT
19KViews
2likes
35Comments
Sync Up Kids Watch Offline AGAIN
For the second or third time this week, it goes offline. Anyone else??
Birb3000
2 months ago Place SyncUp & IoT
9.1KViews
4likes
10Comments
How do I replace the factory-installed, user replaceable screen protector on my SyncUP watch?
My son cracked the screen on his watch. The watch information says it has a factory installed, user replaceable screen protector built in. How do I remove and replace this screen protector?
magenta9338708
6 months ago Place SyncUp & IoT
338Views
0likes
1Comment
How to Change Admin E-mail of Sync Up Watch
Hello, Does anyone know how to change which e-mail is the “admin” for a sync up watch? I used one e-mail account when I got the watch but it doesn’t match the e-mail address for my T-Mobile account so now the watch does not show up in the T Life app since the Sync Up Kids app doesn’t work anymore. I also cannot change my e-mail for the main TMO account since my other e-mail is already tied to another t-mobile ID (even thought I cannot even login it this account on t-mobile.com anymore since there are no phone numbers tied to it). Any suggestions? Customer care is not helpful beyond telling me to reset the watch but I don’t see why this would change the admin e-mail (and if so that is very poor security if that is all that takes). Also this will remove all of the contacts from the watch obviously. My wife is still able to see the watch info in T-Life app since I added her a parent before the Sync Up kids app stopped working and this would also cause her access to go away too apparently. Thanks!
little3478
6 months ago Place SyncUp & IoT
163Views
0likes
0Comments
Factory reset of SyncUp kids watch
Trying to add my second watch. First watch was no problem, went first to the pairing screen, all good. Second watch has loaded up without pairing to anything, and can’t figure out how to factory reset or pair it any other way.
dahobbs1980
7 months ago Place SyncUp & IoT
21KViews
0likes
9Comments
SyncUP kids watch group text
Is there a way to set up a group text on the SyncUP kids watch? I tried setting up a group chat for me, my son & his dad and he’s getting the messages, but they didn’t start their own conversation. Instead, they are going to our individual text threads which makes the conversation very confusing. Please help! Thank you!
ch87
4 months ago Place SyncUp & IoT
794Views
0likes
3Comments
SyncUp Kids Watch Hacked?
I received a text message from who I thought to be my 8 year old son. He has a SyncUp smart watch with limited contacts. The message stated “Dad, I need Help!” Along with this message came a Google location map of my son’s location (our home). The suspicious text came in around 11pm local time. My son was asleep and his watch was in another room. I checked and the watch does not show an outgoing text message to me. Wondering if the SyncUp smart watch was possibly hacked and someone is tracking my child’s location and sending messages on his behalf. Has anyone experienced this issue? ¡Gracias!
Colorado_Mike
7 months ago Place SyncUp & IoT
1.3KViews
0likes
5Comments
Blink Sync Mod Difficulties
I don’t know if this will further the conversation or not but I found a link that may further help you.. https://www.reddit.com/r/blinkcameras/comments/12vk68r/blink_sync_module_firmware_update/?rdt=61545
Bink53
8 months ago Place SyncUp & IoT
79Views
0likes
0Comments
Time change on SyncUP Kids Watch 2
How do you change the time on the SyncUp Kids Watch 2?
Alejo
8 months ago Place SyncUp & IoT
230Views
0likes
0Comments
sync up kids watch says device is corrupt
I've had my son's watch for a little less than 1 months, it has worked perfectly until now. We went on a cruise and he didn't wear his watch at all except the first day or 2. Eventually the battery died and we just left it alone until we got home. Charged it completely and now when I turn it on it goes to a screen that says "The device is corrupt. It cannot be trusted and will not boot. If no key is pressed, it will reboot in 5 seconds." But it never reboots. It stays on that screen for maybe 10 seconds and then turns back off. Anyone experienced the same?
Amdavis84
2 years ago Place SyncUp & IoT
453Views
0likes
3Comments

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Kids stuck at loading screen","conversation":{"__ref":"Conversation:conversation:25364"},"id":"message:25364","revisionNum":1,"uid":25364,"depth":0,"board":{"__ref":"Forum:board:syncup-iot"},"author":{"__ref":"User:user:92767"},"metrics":{"__typename":"MessageMetrics","views":18590},"postTime":"2022-02-15T08:09:54.000-08:00","lastPublishTime":"2022-02-15T08:09:54.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I purchased 5 SyncUp Kids watches for Christmas this year. Kids love them, but yesterday I had a second watch get stuck not getting past the loading screen. I'm not sure what led up to it, but the symptoms seem to appear out of nowhere. The watch doesn't respond to anything. The only thing you can do is hold the button for 20secs or so and it will buzz and hard-reset, then get to the loading screen and sequence the three pink dots on the bottom indefinitely. When the first watch did this I called 611. They seemed very unfamiliar with this product, and appear to have limited ability to troubleshoot anything. Apparently the only way to factory reset these watches is through the settings menu in the interface and in this case it can't get there. They had me go into a store and do a defect exchange (At first they wanted to charge me $5 to file manufacturer warranty and give me a refurbished watch, I refused and insisted on another option. Who charges $5 for a manufacturing defect?) Yesterday the second, of five, watches has the same symptoms as before. Stuck at the loading screen, the only thing I can do that gets any response is hard-reset by holding on the button. Having two of these cases now, within 2 months of new, I can't imagine I am unique but I can't find any record of people having issues, so I am here, trying to find solutions, and share my experience. Question 1- Is there a hidden way to factory reset these watches without accessing the settings menu? If not, why?! Question 2- Are other people having these same issues? Are my kids doing something to their watches they shouldn't be doing? What might it be? Both times this happened it was overnight, we know because that is when they go offline. I suspect my kids are grabbing them off their chargers to play with them at night, but I can't think of anything they could do to their watch in their beds that would cause them to bug-out. 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Anyone else?? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"72","kudosSumWeight":4,"repliesCount":10,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:28755":{"__typename":"Conversation","id":"conversation:28755","topic":{"__typename":"ForumTopicMessage","uid":28755},"lastPostingActivityTime":"2024-10-27T11:18:22.000-07:00","solved":false},"User:user:70668":{"__typename":"User","uid":70668,"login":"magenta9338708","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-1.svg"},"id":"user:70668"},"ForumTopicMessage:message:28755":{"__typename":"ForumTopicMessage","subject":"How do I replace the factory-installed, user replaceable screen protector on my SyncUP watch?","conversation":{"__ref":"Conversation:conversation:28755"},"id":"message:28755","revisionNum":1,"uid":28755,"depth":0,"board":{"__ref":"Forum:board:syncup-iot"},"author":{"__ref":"User:user:70668"},"metrics":{"__typename":"MessageMetrics","views":338},"postTime":"2024-07-24T08:01:22.000-07:00","lastPublishTime":"2024-07-24T08:01:22.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" My son cracked the screen on his watch. The watch information says it has a factory installed, user replaceable screen protector built in. How do I remove and replace this screen protector? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"191","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:28633":{"__typename":"Conversation","id":"conversation:28633","topic":{"__typename":"ForumTopicMessage","uid":28633},"lastPostingActivityTime":"2024-10-26T14:33:29.000-07:00","solved":false},"User:user:133892":{"__typename":"User","uid":133892,"login":"little3478","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-10.svg"},"id":"user:133892"},"ForumTopicMessage:message:28633":{"__typename":"ForumTopicMessage","subject":"How to Change Admin E-mail of Sync Up Watch","conversation":{"__ref":"Conversation:conversation:28633"},"id":"message:28633","revisionNum":1,"uid":28633,"depth":0,"board":{"__ref":"Forum:board:syncup-iot"},"author":{"__ref":"User:user:133892"},"metrics":{"__typename":"MessageMetrics","views":163},"postTime":"2024-10-26T14:33:29.000-07:00","lastPublishTime":"2024-10-26T14:33:29.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, Does anyone know how to change which e-mail is the “admin” for a sync up watch? I used one e-mail account when I got the watch but it doesn’t match the e-mail address for my T-Mobile account so now the watch does not show up in the T Life app since the Sync Up Kids app doesn’t work anymore. I also cannot change my e-mail for the main TMO account since my other e-mail is already tied to another t-mobile ID (even thought I cannot even login it this account on t-mobile.com anymore since there are no phone numbers tied to it). Any suggestions? Customer care is not helpful beyond telling me to reset the watch but I don’t see why this would change the admin e-mail (and if so that is very poor security if that is all that takes). Also this will remove all of the contacts from the watch obviously. My wife is still able to see the watch info in T-Life app since I added her a parent before the Sync Up kids app stopped working and this would also cause her access to go away too apparently. Thanks! 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First watch was no problem, went first to the pairing screen, all good. Second watch has loaded up without pairing to anything, and can’t figure out how to factory reset or pair it any other way. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"228","kudosSumWeight":0,"repliesCount":9,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:28052":{"__typename":"Conversation","id":"conversation:28052","topic":{"__typename":"ForumTopicMessage","uid":28052},"lastPostingActivityTime":"2024-12-25T12:28:47.845-08:00","solved":false},"User:user:94563":{"__typename":"User","uid":94563,"login":"ch87","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-10.svg"},"id":"user:94563"},"ForumTopicMessage:message:28052":{"__typename":"ForumTopicMessage","subject":"SyncUP kids watch group text","conversation":{"__ref":"Conversation:conversation:28052"},"id":"message:28052","revisionNum":1,"uid":28052,"depth":0,"board":{"__ref":"Forum:board:syncup-iot"},"author":{"__ref":"User:user:94563"},"metrics":{"__typename":"MessageMetrics","views":794},"postTime":"2023-12-22T07:30:05.000-08:00","lastPublishTime":"2023-12-22T07:30:05.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Is there a way to set up a group text on the SyncUP kids watch? I tried setting up a group chat for me, my son & his dad and he’s getting the messages, but they didn’t start their own conversation. Instead, they are going to our individual text threads which makes the conversation very confusing. Please help! Thank you! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"327","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:27165":{"__typename":"Conversation","id":"conversation:27165","topic":{"__typename":"ForumTopicMessage","uid":27165},"lastPostingActivityTime":"2024-09-12T03:09:41.000-07:00","solved":false},"User:user:126151":{"__typename":"User","uid":126151,"login":"Colorado_Mike","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-10.svg"},"id":"user:126151"},"ForumTopicMessage:message:27165":{"__typename":"ForumTopicMessage","subject":"SyncUp Kids Watch Hacked?","conversation":{"__ref":"Conversation:conversation:27165"},"id":"message:27165","revisionNum":1,"uid":27165,"depth":0,"board":{"__ref":"Forum:board:syncup-iot"},"author":{"__ref":"User:user:126151"},"metrics":{"__typename":"MessageMetrics","views":1289},"postTime":"2024-01-03T08:54:40.000-08:00","lastPublishTime":"2024-01-03T08:54:40.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I received a text message from who I thought to be my 8 year old son. He has a SyncUp smart watch with limited contacts. The message stated “Dad, I need Help!” Along with this message came a Google location map of my son’s location (our home). The suspicious text came in around 11pm local time. My son was asleep and his watch was in another room. I checked and the watch does not show an outgoing text message to me. Wondering if the SyncUp smart watch was possibly hacked and someone is tracking my child’s location and sending messages on his behalf. Has anyone experienced this issue? ¡Gracias! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"606","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:27156":{"__typename":"Conversation","id":"conversation:27156","topic":{"__typename":"ForumTopicMessage","uid":27156},"lastPostingActivityTime":"2024-09-02T10:49:19.000-07:00","solved":false},"User:user:143312":{"__typename":"User","uid":143312,"login":"Bink53","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-1.svg"},"id":"user:143312"},"ForumTopicMessage:message:27156":{"__typename":"ForumTopicMessage","subject":"Blink Sync Mod Difficulties","conversation":{"__ref":"Conversation:conversation:27156"},"id":"message:27156","revisionNum":1,"uid":27156,"depth":0,"board":{"__ref":"Forum:board:syncup-iot"},"author":{"__ref":"User:user:143312"},"metrics":{"__typename":"MessageMetrics","views":79},"postTime":"2024-09-02T10:49:19.000-07:00","lastPublishTime":"2024-09-02T10:49:19.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I don’t know if this will further the conversation or not but I found a link that may further help you.. https://www.reddit.com/r/blinkcameras/comments/12vk68r/blink_sync_module_firmware_update/?rdt=61545 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"215","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:26599":{"__typename":"Conversation","id":"conversation:26599","topic":{"__typename":"ForumTopicMessage","uid":26599},"lastPostingActivityTime":"2024-08-14T06:49:38.000-07:00","solved":false},"User:user:96890":{"__typename":"User","uid":96890,"login":"Alejo","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-10.svg"},"id":"user:96890"},"ForumTopicMessage:message:26599":{"__typename":"ForumTopicMessage","subject":"Time change on SyncUP Kids Watch 2","conversation":{"__ref":"Conversation:conversation:26599"},"id":"message:26599","revisionNum":1,"uid":26599,"depth":0,"board":{"__ref":"Forum:board:syncup-iot"},"author":{"__ref":"User:user:96890"},"metrics":{"__typename":"MessageMetrics","views":230},"postTime":"2024-08-14T06:49:38.000-07:00","lastPublishTime":"2024-08-14T06:49:38.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" How do you change the time on the SyncUp Kids Watch 2? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"67","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:23808":{"__typename":"Conversation","id":"conversation:23808","topic":{"__typename":"ForumTopicMessage","uid":23808},"lastPostingActivityTime":"2024-04-12T11:04:24.000-07:00","solved":false},"User:user:92630":{"__typename":"User","uid":92630,"login":"Amdavis84","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-10.svg"},"id":"user:92630"},"ForumTopicMessage:message:23808":{"__typename":"ForumTopicMessage","subject":"sync up kids watch says device is corrupt","conversation":{"__ref":"Conversation:conversation:23808"},"id":"message:23808","revisionNum":1,"uid":23808,"depth":0,"board":{"__ref":"Forum:board:syncup-iot"},"author":{"__ref":"User:user:92630"},"metrics":{"__typename":"MessageMetrics","views":453},"postTime":"2022-11-09T04:12:45.000-08:00","lastPublishTime":"2022-11-09T04:12:45.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I've had my son's watch for a little less than 1 months, it has worked perfectly until now. We went on a cruise and he didn't wear his watch at all except the first day or 2. Eventually the battery died and we just left it alone until we got home. Charged it completely and now when I turn it on it goes to a screen that says \"The device is corrupt. It cannot be trusted and will not boot. If no key is pressed, it will reboot in 5 seconds.\" But it never reboots. It stays on that screen for maybe 10 seconds and then turns back off. Anyone experienced the same? 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