Really Bad Customer Service
Hi, I am facing big issue with customer service and unable to find a way to lodge complaint officially. Issue started last month when I was travelling overseas and data roaming did not work for 1 specific main line. Other 2 lines I carried worked fine. I called support and they asked me to add roaming package for 10 days but even as I mentioned that I have not maxed allocated roaming hours they instructed to add additional package. After activation of the package still issue was open and support technician was asking standard questions and placed no effort to fix it. After spending multiple calls over 1 hour of my valuable time overseas issue was not fixed. Requested for someone from USA technical support was requested and agent mentioned request has been placed and will get call within 3 days. This never happened. I chatted with support on the issue and ask for refund of the data package and someone to call to fix the data roaming issues was not closed. After multiple attempts to get call back from support team still was unsuccessful. Also refund was agreed but did not reflect in my statement. Customer service is not willing to take customer complaint seriously and not further escalatingit No return call from USA support team until now Billing issue took two calls to resolved and get adjustment Customer service unable to provide ticket for mycomplaint Finally today I have ticket logged #01116452. Expectations, Call from necessary team to fix the issue I am facing as next overseas travelled is planned for next week Take necessary action on the support team previously engaged in my complaint Why T-Mobile is not providing details to provide feedback on the customer service??? If not addressed soon, planning to port to another service who cares about the customer...