coverage in Downtown San Diego
The problem started January 2022 with both of ourphone getting really bad service in the heart of downtown San Diego.T Mobile coverage map shows5G enhanced services in all of downtown San Diego but when we test both of our phones Samsung S22 Ultra and IPhone 11 Pro Max we get less than LTE for a 3 block radius and tech support has checked the phone many time in store and online . The cell tower has been getting upgrades for 9 months and nothing changes even when a ticket is sent to tower sitestaff that say they respond they have5G service. So should we file a complaint with the State of California consumer affairs for consumers fraud with miss leading marketing of services that tech staff say isn't there. We have called 10 Plus time and get no help. We asked fora create for less than LTE services for 9 Months and the best T Mobile can offers is $75 when we have paid over $700 in charges. Really at the end of our rope with T Mobile and how you do business HELP