T-Mobile Business Internet is worse that their home Internet.
Hello all. I have been testing out the Home Internet and the Business Internet through T-Mobile. I started with the Home Internet, but I could not run my server because of the port forwarding issue. I have done research on the business Internet and found that if I switch to the business Internet that would be better because I could get a static IP and I can use my router for the port forwarding. To make a long story short I received an inseego fx2000 and pulled less on this device than I did with the home internet. The Inseego is very low quality and has small internal antennas. The antenna ports on the back of the Inseego do not work with the frequencies of T-mobile so there are no ways we can get a better connection to the tower. I'm 1.2 miles away from my tower and with T-Mobiles free devices only give me on a good day 250 mg on download and 9 mg on an upload. Most of the time I get 150 mg download and 5mg upload. I also tried the cradle point device and saw it cost $35.00 a month extra and I received the same speed test as the Inseego so I sent it back. At this point, I have received poor tech support from T-Mobile and a poor representative. We are a nonprofit organization and need to save money but at the same time at this point, I'm upset that T-Mobile does not treat a business situation better than what I have been treated. T-Mobile has sent multiple devices out thinking what I had was defective but I never received anything that would work well with my server. Spectrum seems to still have the best solid service when it comes to customer support and helps small businesses to be able to make it. If you have any questions feel free to email me at douglasmv@yahoo.com. Thanks and have a good day.
T-mobile Business Internet - Why do you even offer this if you can't remotely access any IOT device behind the gateway?
Basics of any ISP is to allow remote access through the gateways so customers can manage any of the IOT devices attached to their network. This is a fundamental failure on T-mobile's design and network design for both business and residential internet services. Once a replacement device shows up, no power cords, no ethernet cords, the device shows up dirty with food, fingerprints, and other unsanitary residue on it that makes me question if the last person used it as toilet paper before putting it in the box. The SIM cardhasto be switched from the old device, no problem. Yet there is no straightforward way outside of sitting on hold for hours to get someone in the technical services group that later hangs up on you hours into your call to get the IMEI number updated in connect.inseego.com. If you are looking for 5G internet service that is decently fastand you will never need to access any of your devices from a remote location, decent service. If you need to access your devices from remote locations, don't use T-mobile. This decades long availability to remotely access computers, servers, alarm systems, storage systems, camera systems, and other devicesis apparently an elusive realm forT-mobile to grasp which makes me wonder how their own IT staff interacts with their network.