Can't Cancel Internet
Back in May (now August 2024) I dropped off my home internet equipment at my authorized store. They told me that I needed to call the provided number to cancel my service. I have tried many times to do this to no avail.I do not have my 6-digit pin. I know my username and password to get a new pin, but I can't get into my account without providing my T Mobile phone number, which I never had. I am getting charged monthly for a service in which I am not using and returned all equipment for. Calling customer services gets me nowhere. I live 94 miles from the nearest store and that is their only solution for me. I don't understand how they can continue to charge me for an account I do not even have access to.
How do i cancel my account with your horrible, non-responsive company?
Tried calling on multiple occasions but hold times are 45 minutes plus even though they say 15 minutes Tried the thing where they call you back. It ask you to press #1 but it does not accept it. No chat available on the site. Just horrible customer service.
