Customer Service Guy Made a Mistake. Nobody Knows How to Fix It
Long story short, I had an account with T-Mobile. I asked them to put a military suspension on my line. Military suspensions are 39 months long. About a year after the suspension started, I needed to access my phone again to gain access to an old account, I contacted support, they lifted the suspension, and then I asked the customer service rep to reinstate the military suspension. He messed up and instead emplaced a TEMPORARYsuspension for 90 days. After the 90 days, my account started getting charged for service again without me knowing it. After not receiving payments and incurring late fees, T-Mobile moved my account to collections. I was never contacted by any collections agency. They never e-mailed me or called me. The only way I found out was (after my friend informed me someone else was using my number that was supposed to be on suspension) I called T-Mobile. In other words, if I hadn't called T-Mobile, I never would have known my account was sent to collections which means my credit took a hit because someone messed up on my account. I called T-Mobile customer service, they told me I need to contact the collections agency,VoiceStream Inhouse VST, at800-937-8942 but this phone number connects me to the generic T-Mobile customer service. And even then, nobody in the billing department knows what to do. None of the supervisors know what to do. One of them actually had the nerve to tell me to hang up, call the number again, and hope that someone from the collections agency picks up the phone! My credit is affected by someone's mistake. I paid my bills on time when I was a customer, and now none of the customer service reps know what to do.Cobros
Hello everyone, I have a debt in collections with T-Mobile since I started flight school. I called T-Mobile, and they gave me the first agency that had the debt. The original company sent it off to a third party, and I'm honestly having difficulty finding this "second company" to settle it. I called T-Mobile to see if I could settle the debt directly with them, but I don't remember the pin to my account. I do however remember my old number and the security questions to my account. If anyone has any advice or suggestions please let me know. I truly need to get this matter handled.
TMobile refunded my past payment and sent me to collections
It was such a pain to cancel my Tmobile account and settle the remaining balance. I was on the phone with a rep for 2 hours (40 minutes waiting to connect). I paid the remaining balance on the account. She refused to email me a receipt and the store clerk didn't want to do it either (told me to continue talking to the person on the phone) I could not remember the pin that was required. It has been over a month now. I never received anything from Tmobile. Today I got a letter from Southwest Credit Systems LP saying I owe 99.05 + 50.62 in fees. I checked my credit card again today and saw that the 99.05 "last charge" that I made a month ago was refunded. Why did they refund it and send me to collections??? There is no way customer service is going to resolve this. What is my best option?