Consumer messaging of our URL is being blocked
We've been having a steady increase of customers calling us to report that T-Mobile is blocking their SMS text messages to other people on T-Mobile. To be clear, our company does NOT send out any SMS text to our customers at all, ever. However, we have a customer referral program where individual customers can send other people a custom coded link. These links all run on the same domain (our company domain). So it appears our (and T-Mobile's) customers are having their personal texts blocked whenever our domain is included…presumably because it is being interpreted as unsanctioned non-consumer messaging. It is not. Who can we contact to ensure our domain name is not getting flagged and preventing T-Mobile customers from sending personal text to other T-Mobile customers?