Tmobile not delivering waht was promised when I signed up for the account
I need to contact a complaints department who can resolve the issue with my T Mobile business account. I am tired to call them every month to ask to give the credit that was promised but not applied to my account. Please advise. Thank You!
T-Mobile scam
T-Mobile Scam I migrated from Xfinity along with my 4 friends on 9-Mar through an online agent. The conversations where so smooth until the order was procured. He even had me buy a new iPhone 15 pro with wring promises of $830 off and $250 of trade-in value. I traded my iPhone 13 Pro 256GB which was in mint condition. But then started my long suffering journey with T-Mobile. The 20 calls I made to get the trade-in money never was successful. Forget the $830 off. T-Mobile still did not pay for my old phone. They accept that the phone is received at their end but never refunded. When it comes to $830 off, they now say that the offer doesn't exist. T-Mobile is scam. I will never go for T-Mobile. Details of the transaction. ORDER NUMBER:110168837491 ORDER DATE:03/08/2024 Purchase of new Phone TRANSACTION CONFIRMATION:5528444170 Physical SIMs reached: Order Number110168837491shipped on03/11/2024. Return Order Number: 110168837491 Return Order Date : 03/16/2024 Carrier: UPS Tracking Number : 1Z9E86E79010139601
T mobile Offer not honored
In December, I was made an offer to switch mobile operators. They offered to refund me the amount I paid for my phones with that operator. After that, they sent me the SIM cards and the phones, but it wasn't until January when they activated them. Additionally, I took an iPad without confirming that I would keep it. As of today, they have NOT refunded me the money. The agent handling my case says that there was an "error" when activating the lines and they cannot refund me. In addition to that, |TMobile charged me from December to January WITHOUT ACTIVATING the lines, and they have also NOT provided instructions for returning the iPad. And keep charging it into my bill. Nobody is taking responsibility for my case. My advisor is not responding to my calls, and call me on each15 days, and the person who activated the lines late is washing their hands of it, as well. My switch to T-Mobile has been a nightmare, and it seems like they don't want to honor an offer they made to me on December. The conditions regarding the erroneous activation are the responsibility of T-Mobile and its agents, not mine. I have everything in writing. I´m paying more that offered, they can not honored the offer made, and can not received the IPAD back (new, on this box) to keep charging my bill for it?. How can help me on that?