I Need a Solution
Seven Years with T Mobile and I'm so disappointed of recent experience. November 14th, 2022, place a claim with the insurance, Assurant, due to an accidentally damage to the screen. After paying $99 for another Samsung Galaxy S22 Ultra and a new Sim Card I'm watching Hulu and the phone was playing the sound but no the video, turn it off and turn it back on and it continue to happen for about an hour. I called customer service and they decided to send me a new phone since it was still in guarantee. When I received this phone which it was shipped to a local store, the package was totally different; this in my opinion was not a new phone. Most likely used by someone and repaired, the representative was actually surprised that it didn't come with the pen, and I had to use the one from previous phone. I had to pay $64.19 for a new screen protector and the store fee for transferring the data. On January I began to experience problems with the connection, In the middle of a phone call it will just loose connection. My phone will say no connection connect to Wi-Fi to make a call. Multiple times a day I had to restart my phone to be able to use it. Call customer service told me I need a new Sim Card because mine was old, like really, I just got Sim Card in December, but I went to the store and got a new one. The issue wasn't resolved at all. Call Customer se again, after multiples, network restore, setting restore and more the representative decided to order me another phone and do a factory reset on the one I actually have. I asked are you sure I'm not going to lose my information. She said no if you have google account, you will be fine, WRONG. After completing all set up all my pictures from January are missing, I only have up to December. Went to local store they didn't even try to help they just told me they are lost. Call 611 again and directed me to a Samsung store inside a Best Buy which couldn't fix the issue. At this point I'm very upset I'm calling to speak with a supervisor, and they give you the run around. One tells you that they are in a meeting and tries to transfer me to Assurant. The other one tells me, the supervisor it's in another call with a client and they will call me back in 30 minutes. This right here, will be the end of me with T Mobile, a company who doesn't take responsibility for their wrong actions, no one its going to give me my pictures back, and for sure what you sent it's not a new phone.