disibillity discrimination from tmobile
Hello my name is KIONNA JONES,'. I entered a T-Mobile store with my mother in law and boyfriend to start two new lines on our own. Originally I was on a friends plan and I decided to part ways after my phone was paid off . I worked with TWO store managers by the name of Nadia and Ashley . Both managers worked adequately with me and provided me with the best options to start my line . The promotion they offered was half off on a iPhone 12 and with a trade in I would get an iPhone 14 on T-Mobile if I traded in my iPhone 12 max pro . Everything was perfect , they took my mothers information and mine so that the account would be in her name and I would be the authorized user so we could also get the 55+ plan . Everything was set , I only had to wait a few days to trade my phone in so that I could fix the crack they told me I had to fix Before accepting the phone to activate my line . After receiving my new phone, I realized my number was the same . As you may not know I am a paraplegic , I went back to the store the same to see why my number was the same and to make sure everything was correct . Nadia, whom is a store manager informed me that the store may have not changed the phone number and to contact customer care . When I contacted customer care , they informed me that they see two lines on my account and they would fix the number appropriately. A few days go past , and I realize the number is still the same and is also popping up as my old friend name . I called customer came multiple times and also went back and forth to the store . At this time tmobile had promised this would be resolved , they offered me credits and even offered a low bill due to the mishaps (which I had receive md nothin). While trying to figure out the issue , T-MOBILE informed me that the line was never in my mom name , they cancelled the correct number that was suppose to be line and they could not find my trade in or credit that should have been placed on my account . After calling multiple times , hearing multiple promises on a recorded line tmobile admitted to messing up the whole process of my account . Instead of removing me off my old friends account they placed EVERYTHING on her line , they found my trade in on her line and now they are saying they apologize for not putting the phone in my mothers account and there's nothing they can do . I've been calling T-Mobile for a. Month straight since I have had this phone and nothing has been fixed . Cheeny, a customer care rep explained to how she understood my frustration and she had seen where T-Mobile messed up my account and she promised a call back that I never received . Francis / Jim I spoke both with in regards to rechanging the responsibility to my mothers name which should have been done when we first purchased the phone and it still wasn't done over the phone even after taking her social and her name . Adrece , whom is a supervisor informed me that even if I ask for the calls to be pulled and they hear that T-Mobile has admitted to messing up my account it is nothing that will be done . She informed me that as a customer herself the best thing to do is to remove myself from T-Mobile and start the process over . Brandon , a customer rep offered me multiple promises and credits but it was a limit to how long it would be . He told me he could credit my account for the trade in phone and keep the promotions that I have , he also informed me that he could change my account to the 55+ plan but it would be until I am able to verify and once I verify I wouldn't be able to because since TMOBILE did not place the correct name on the account it would not work . I am highly frustrated and feel I have been discriminated against being that I am in a wheelchair and treating me with such negligence. I asked customer care to remove my service if they are not able to fix the lines as promised . The bill I would have been receiving was 110 dollars plus the equipment installment that T-Mobile would be paying . This is unfair to have to stay in a contract that T-Mobile has messed up . There was no understanding or empathy for T-Mobile running me from the T-Mobile store to calling customer care as a disabled customer . I am writing this letter to see whom or I can speak with or whom I need to contact for legal action to be taken for T-Mobile's negligence and discrimination of a wheelchair user and false advertising and soliciting of account holders accounts My email is kionnajones@yahoo.com I look forward to hearing from you . Sent from my iPhone