When will you complete updates to nearby tower?
When will you complete updates to the nearby cell tower? When I began using your service I had on average a 40 mbps download speed. I changed nothing and now during the day I average 1-2 mbps and 10 mbps in the evening. This has been occurring since November 2021. The story I get when I speak with your support is that they are upgrading the tower near me and once finished I will have the best service ever. But when? When will the upgrade be completed?
Engineer response?
Will i be getting a call back still? Two days ago i reported problems after adding home internet. They did a reset and it was supposed to get better. it didn't. Yesterday i reported it again to customer service. the phone reception was so bad that i had to use a verizon phone to make calls. long wait times and soooo many dropped calls before i switched to verizon. Last night i was told theyd reach out to engineering about why my service was so bad, slow, unreliable. no update in almost 24 hours. The tv cant maintain a connection to wifi. the phones dont work. I am using another company to access the internet. this is ridiculous. techs keep saying oh your tower has 5G but the gateway says no connection, poor connection, or weak connection. Nothing else. It's elevated and by a window as requested. I need somebody to actually help. Ive wasted hours of my time on this, and youre going to charge me for this horrible service i'm sure. please contact me or else tell me how to send all of this back. I'll likely switch to verizon.