LIARS ALL LIARS
I don't know if this is the right place to put my complaint but MetroPCS every time I go to a physical store or call in or call a store they all adding ridiculous fake charges . Each time I have my phone on record after the fist Few bait and swtches Either I go into the store or call into the store or call into the company. thety all tell me that I'm eligible for that promotion bringing my number but when it's time to pay something that should be only 150 all together at the most is 350 tell me so many different excuses 150 new customer or $50 sales tax or $25 Sim card and $65 activation fee. I have everything on camera. Which worries me when I called in first three times and they got my credit card number and then soon as it's ready to go, they say we can't do that number because we own that number not only bummed out come to find out. It's not the phone number because it works for the other promotions that they're lying just the fact that they know my credit card number and they are liars does not give me a good feeling. Every sales associate is adding Is more add more to the phone because it's expensive phone and you guys shouldn't even have promotion then everyone's gonna tack on their own tax I have literally like six different people lying about different. Things is crazy on camera and I called a false advertisement lawyer because the person that had my credit card number didn't sit right with me s23 Fe says49.99 bringing number but 200 or more depending how greedy they are I bought it my brother brought into franchise. I'm MetroPCS franchise so adding all these extra charges I know it was not Supposed to happen at these franchises we had our franchise we couldn't Even get phone cases from the Internet that's how everything was set in stone.
Tmobile not honoring their promo
So back in Oct. 2023 I purchased 2 watches, the galaxy classic 47mm, on the promo of "get (x) amount of dollars off" (I can't remember the exact amount but it was a lot about $300, $350, or $380 off). Tmobile was also running another promotion at the time called "bogo." The main difference in these two plans was the 1st mentioned promo required a paired digits watch plan, and the two promos were also for different size watches & models. I remember the sales rep questioning if I could get the 1st promo because something strange was in the fine print, the specific watch I purchased was listed in the fine print on both promos and he and I were discussing how that didn't make sense who would chose the "bogo promo" instead of the "x amount of $ off" you obviously save more money when buying 2 watches on the "x amt of $ off," he even went to ask his manager to verify and he agreed. Anyhow, I made the purchase and he said he was making sure to write in the notes what promo he sold me on to make sure I get it and not the "bogo" well...fast forward when the bill finally stared showing the promo discount amount it stated "bogo" so I called to discuss the issue and the tmobile rep in the USA had all kinds of reasons that didn't make sense like: maybe you didn't have enough credit to finance the watch" or "the watch exceeded the the promo value" so I asked her to read the notes from the sales rep who I purchased the watches from to see he wrote down the promo code so she looked and said he didn't write anything and she even had a way to search the tmoblie archives of past promos and read them to me and it didn't say my watch on it which means that tmobile eventually caught the mistake and deleted all evidence of it in their system and in my order notes. Funny thing is that promo is still going on today but it's written correctly now but they won't honor it for me because according to them it didn't ever exist like that back in Oct 2023 when made the purchase and she spoke with her manager and manager refused to get on the phone to speak with me said to tell me "we are not changing it and that's it so you have no need to speak with the manager" then I said we'll I can just call back and probably get another call center and speak to a manager then to escalate my grievance or go in person to a store then she finally agreed to put the manager on but conviently "their on the other line with someone she'll call you back" but the manager never did. I've been a customer for over 10yrs but never really had a reason to speak with tmobile because I hadn't upgraded my devices in 8 yrs and as soon as they are paid off I dropping tmobile and telling everyone I know. I'm still going to submit a grievance for dishonest sales practice and deleting/ falsifying records.