5G Home - DIGITS Not Included
GOOD TO KNOW: People who pay forT-Mobile 5G Home Internet will NOT have access to the advertised T-Mobile DIGITS app feature as a of the 5G Home Internet service. What I expected from T-Mobile 5G -A customer greeting, onboarding welcome, some sort of "This is how you use it". service agents prepared to acknowledge and handle the various questions likely to be presented by the new 5G Home Internet customers as the service is in heavily promoted in rural areas currently. Logistics. We don't need to stinkin logistics! Naw. None of that. In fact, when the device came and I sought assistance, the person on the chat…man, I had the answers already pulled up and evaluated as the "wrong answer" for my circumstance, by the time she found the correct chat-response-template. Ridiculous. Anyone can read. Well. I guess not. But. LOL. seriously. that's not support. It's not an AI. I mean, allegedly had transferred me to a human. Who knows.
Tarjeta de regalo de $50
I received an email today to activate my $50 gift card online. I clicked on the tab in the email, which sent me to another site, which asked me to register or sign in. I tried to register, but it would not let me. So I tried to sign in, which it did not recognize. Then it locked me out. During this time, I was sent to another page, which asked me for my gift card number, and the 3 number card pin, which I do not have, because I do not have a physical card. No card has been mailed to me. I tried to call Customer Service but after being on a long hold, I gave up. I will try to call them when I have more time. Does anyone have any experience with these gift cards, and how to go about setting up, or logging on, and how to get the required information to activate the card, without a physical card in hand? Could you please guide me in the correct direction. ¡Gracias!