horrible customer service
I canceled my home internet service on January 13 and they had charged me on January 1st. However, they charged me again on February 1st. I called to get a refund because why would they charge me for a whole month i didn't use their service for. They said Icouldn't get a refund immediately until the 12th. Iasked them why and they said a new bill had to generate and start the refund process. Why can't they just send me a refund on the same day just like they took my moneyfor a whole month i didn't use at all???i want my refund immediately!!! or i will call the bank and report thischarge!!I've had various problems with their customer service this is why i canceled.