Still no iphone 13 Pro after almost two weeks.
Hello there, So I decided to switch over to T mobile a few weeks back and purchased an Iphone 13 Pro and a plain ol Iphone 13 for the hubs. Nothing was on backorder and I paid for next day shipping. It was supposed to be here a week ago and the ship date keeps getting pushed back. Now to this friday, basically two weeks late. Ive tried to call Tmobile to ask, but the overseas cutomer service was very much unhelpful (half an hour on hold to check an order number). I haven't even started with Tmobile and I am very frustrated with the lack of communication and customer service. Will it get better? Will I get my phone? Does anybody at Tmobile care? Anybody else waiting on a sierra blue Pro or a red 13?
iPhone 13 Series Dual eSIM Setup Instructions
After spending 4+ hours on the phone with customer care, and in-store, today trying to get Dual eSIM's setup on my iPhone 13 Pro Max, I left the store with one eSIM and one physical SIM on my new device. I need help and direction on how to get multiple eSIM's from T-Mobile setup on my device. I currently have two T-Mobile accounts - one personal, one business. I've previously used them in Dual SIM setup, one physical SIM & one eSIM - as described above, on my iPhone 12 Pro. Every time I've needed to re-setup the single eSIM for that device, the store always struggled to know what to do and how to get me setup with a single eSIM. Now that the iPhone 13 Series supports Dual eSIM use, I'd like to get setup this way.The device was ordered from Apple to activate T-Mobile's network, and the eSIM for my personal line came pre-configured upon the arrival of the device. However, when using the "Change SIM" option in "My Account" for my business line, as well as the store attempting to update from their end, the system gives an error stating "Looks like that eSIM number is already set up." after inputting the EID from the iPhone 13 Pro Max. "My Account" has no option to input any other information from the device that may link the 2nd eSIM back to the network, and the in-store employee said the same, or didn't understand how to set it up on their systems. I need precise direction on how I can get both eSIM Profiles for the two T-Mobile accounts installed/downloaded to the new phone. Ayuda.