Please Help
My phone was stolen on Saturday and I have had to to pay to get a new one but the new one hasn't worked properly since I got it. I can't receive messages, calls, etc and I paid the bill and the number is still active so what could be wrong? I even made sure the SIM card was in properly and wasn't messed up. I barely have free time and I've spent the last few days that I do have going back and forth to T Mobile stores trying to figure out what's wrong with my phone. Please help me. I haven't had a phone for a week now and I take the train. I feel unsafe and nervous whenever I'm not connected to Wi-Fi, which is any time I'm traveling.