Claim Denied by Assurant - says no coverage on the date of loss provided
Here is the background of my issue with my phone claim to Assurant. January 2 of this year, I lost my phone then that night I filed a claim for this incident and provided my card details for the deductible. Two days after, I receive a denial letter through email that my claim is denied saying I have no coverage. I was surprised about this news so I logged in to my account dashboard and verified that I have been paying the 360 protection on the current month. Called Sprint support and the agent reached out to Assurant confirming that I have coverage and been paying for at least 2 years for the insurance. Come to find out that what Assurant has been receiving still is the info connected to my line is still the old phone (Note 10)that I had before I got the phone that I lost (fold 4) and that is the reason why they denied my claim. When the sprint agent came back at me, interrogating me about any evident that I have been using the Fold 4, in which this question don't make any sense since I have returned the Note 10 at least 4 months and how am I supposed to use the line if I haven't been using the Fold 4and come to find that it was a glitch on Sprint's system and fixed by putting the Fold 4 as my active device. Then I filed another claim to Assurant and again it was denied - reasondidn't have coverage on the date of loss you provided. It ticked me big time then called Sprintsupport and they said they can't do anything about it. I am sopissed to hear this from the agent - for Sprint's failure to update the phone's status on my account dashboard, and now telling me that they can't do anything about my claim even though I have been paying for the 360 protection. I am more pissed at Assurant as it seems that they don't access Sorint's website to verify if I have coverage and denying my claim twice. And I have not used the line for almost a month now trying to figure out what to do with my case. Anyone, pleasehelp!