5G Home Internet Suddenly Very Unstable And Technical Support Is Essentially Useless
Wondering if anyone else is having similar issues. First, at $50/month for 5G speeds with no data caps, this service is pretty much the best deal out there. When it is working well, we typically see speeds in the 60+ Mbps down/ 20+ Mbps up which is by far the best performance we've ever had at our house. Unfortunately, it has recently become the case that it almost never "works well". Over the last couple of weeks, we are lucky if we can get an hour a day where it is getting this kind of performance. For much of the day, it is actually not even usable (we're talking less than 1 Mbps and barely registering uploads). The strange thing is that when we first got this modem, it never seemed to be the case. I saw some forum discussions that overheating might be an issue, but it really isn't that hot. Additionally, when it is performing poorly, I noticed that we are getting less than two bars primary and zero bars secondary on the modem. Again, this previously wasn't the case. Sometime rebooting with temporarily resolve this issue, but I am not kidding when I tell you that most days we restart the modem a minimum of five times. Many times it simply doesn't fix anything. Compounding this is the fact that TMobile seems committed to off-shoring their technical support and the quality of this service is so bad it could be a post in itself. Over the last couple of months I've probably called once a week, which typically eats up an hour of my day and has rarely resolved anything. On three occasions, the representative told me they would call me back and not one has. Not one. On the last call, I managed to get a "manager" on the line who honestly was not any better than those who work for him. His only solution was to downgrade us to LTE even after I told him that we ultimately go the 5G device because the LTE was working very poorly. Anyway, I'm 99% sure I'm just going to have to bail on this service and go with Starlink which is available in my area. This really bums me out because whenTmobile's service is even working halfway decent it is more than enough for us, but "half-way decent" at this point is a dream state for us. Again, I'm curious if others are having similar issues. For what it is worth, we have the Nokia 5G cylindrical tower.
Slow Ethernet, fast WiFi
I'm having an issue with my Nokia gateway, connected to the Gateway WIFI I get over 400mbs. But connected to my router which is connected to the back of the gateway I only get top 160mbs. Is this a big in the firmware? I would get super fast speeds before on my router and all of a sudden they stop. I have used different WIFI 6 routers and still the same issue. Different cable, same issue. I even tried a different gateway, same issue. Is TMobile doing this on purpose to force customers to use their integrated WIFI. Anything will help.
Random Reboots - 3rd gatway
When i first signed up for TMHI, it was the best thing around. In the last couple of months, it ain't worth having. It works awesome….when it works. I still have the Nokia trashcan gateway, and suddenly they will start rebooting randomly. Not a hard reboot it seems, as the uptime in the GUI never resets. I call/chat with Tech support and they do a couple of tests and send me a replacement gateway. This is the 3rd one. Out of the box, this one is rebooting anywhere from 2-5 times every 5 minutes, to 5 times an hour, to not rebooting for an extended amount of time. What is causing this? Is it firmware? Is it heat? I have a fan under it, and one on top in a push-pull config so I don't suspect heat. I do see the N71 band signal jumping all over the place. RSRP jumps from -50 to -88, to -94 to -104 then drops completely. B66 band stays pretty much where it always is, at -104. I can see the tower across the field from my house, and my parents also have the Nokia Gateway and he randomly had trouble like mine. They sent him a new gateway and reset his signal and everything has been fine since. We also have an Arcadyan gateway at our church that never misses a beat. I'm at my wits end with it. I work from home 90% of the time and I rely on this connection to keep me where I can work. Any suggestions? Oh. I also want to add that my speeds have dropped from the low-mid 200s down and 50s up to low 40s down and less than 10 up.