T-mobile gave my personal account to someone else
I was given my phone and was informed that it was mine to keep and do as I please even make a tmobile online personal account to manage it. I made the personal account in hopes the company had apps for security and games ect I had full access to my account and I started the account using my identification information and personal email. Then I found a data breach in 1 of the credit reports so I contacted T-mobile to find out how to handle the breach the rep said he was unable to login to my account stating that if I wasn't the account holder I wouldn't be able to login and view the billing side of my account mind you I made a personal account using my email and DOB Ect. I logged in and that was months ago even still today I am still able to view the billing side of my account. However T-mobile after the first phone conversation and the first rep congratulating me he said that my account was the first he had ever seen where the company owed the consumer money and not consumer owing T-mobile. Since then T-mobile has yet again allowed or has given out personal identification out to unknown individuals who didn't have my information associated with the phone. So they being T-mobile gave my personal account to some unknown business and stripped me of my account permissions. Your not going to believe why though. Someone deposited funds into my personal account that was made with my email address not some business account with several phone lines under the business account. Which as of now I am actively looking for attorneys to settle this issue but of course the shotty services on my phone now I get alot of dropped calls, web pages time out or just freeze on top of redirects to pages I didn't want in the first place.
Can I pick up new iphone without primary account holder?
I have an apple iphone 12 pro max which is currently under the iphone upgrade program. I am not the primary account holder but I do have full access to the account. I am trying to upgrade my phone to be picked up at the apple store using my credit card and all my information, as I have done in previous years when I was using Verizon. I did not have any problems with it before but this is my first year with Tmobile and I don't want to go to the store just to have them tell me I can't pick up my phone. The primary account holder is my father but he cannot pick it up or come with me to pick it up. I am an adult and have been paying for my own phones for years. I am trying to place my order for pick up using the Apple Store app, but it will not let me put my name as the pickup contact. It shows my father's name and underneath that, it says that the phone "can be picked up by the primary account holder or by a person authorized by the account holder." It says to "contact your carrier to verify authorized users." What is the difference between authorized user and full access? In short, can I pick up my new iphone at the apple store without the primary account holder if I have full access and I am paying with my own credit card? Thank you in advance for your help.