Is the smartwatch promo (galaxy6 classic) available for the $10 non-international plan?
I was looking at getting a smartwatch but from what I could tell of the offered promos it's only available with the $15/m plan. As far as I can tell the only difference between the plans is international data which is utterly useless for me since I live nowhere near the borders and likely won't be traveling anytime soon (who even has the money for that). Is there any option to use the regular plan or some great feature with the $15/m plan that's not stated for some reason. Love to simplify things and just buy from the service I'm going to use it on but I can't see a reason to pay and extra $120 over 2 years for features I can't realistically even use.Shame on you t-mobile
Last November, I signed up for the promotion where I provide 4 iphones to t-mobile, they provide 4 new iphone 15 and provide a service plan of $25/month per phone. The promotion had been running for many months, and just stopped recently. I setup for direct billing, and had not checked my bill a few months, but later saw that they are charging me double of what the promotion. THey claim that the sales person enrolled me in the wrong plan. Seems to me it they have sketchy sales tactics or incompetent sales people. Either way, the enrolled me an a plan that is twice the cost of what I should have had. I called their call center to escalate twice, they admit to making the mistake, but will not adjust the plan because I called "outside of their dispute window". I asked them to either allow me to cancel the contract, or give me a credit that compensate for the additional cost. Over the course of the 2 year agreement, the extra charge amounts to approximately an additional $2,500. I call the call center, wait 2 weeks for a response, and get no resolution. Today, I spent an hour on the phone, got redirected to a manager, and then that manager "transferred" me to another manager at which point I was hung up on. The call center has noability to do anything anyway. They admitted to the mistake many times, but will not make it right. Pretty poor customer service and shady or incompetent sales staff. At this point, my only recorse is small claims court. Looking for someone at t-mobile to step up and do the right thing and put me in the right plan. How would you like it if someone over billed you by $2,500. Not fair or worse shady practices.
Trade in benefits on new Go5G Plus
I'm currently on Magenta amplified familyplanbut now i don't see any big difference betweenGo5G Plus plan and now i was looking to buy a phone with trade in but cant get full benefit of deal. What a total BS , magenta plan is retired and now to get trade in benefits i need to upgrade toGo5G plans to avail all benefits. Planning to buy flip 5 , with flip 3 trade in , now withGo5G plan i would get $1000 as trade in credit but now magenta is not there i can't get that same benefit for trade in... I feel if i'm not max plan previously i should at least get the latest plan benefits as there is no significant difference in plan benefits but huge difference in price. Been with T-Mobile for 9 years now. Any one else feel same ? Any way to get those trade in benefits without changing plan to Go5G.