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Should I be held accountable for false information given to me?
It all started when I tried ordering 3 watches. I called T-Mobile and the rep had told me for a sync up kids 2 watch I would need a voiceline. So I got a google pixel with the watch. It turned out I didn't need the voiceline and I was able to return the phone and not be charged anything. So I call T-Mobile again and ask about the pixel 2 watches and they said I'd need a voiceline for them. So I ask about the apple watches and the rep said they are stand alones and I could use my Ipad to set them up. So I order 2 of them. Turns out I couldn't use them. I only opened one and the other was still sealed. I brought them back to the store within the time frame and only got $10.00 out of nearly $80.00. They called it a restocking fee. I tried getting my money back the rep at the store said it wasn't in her power to give me more than what someone on the phone had told her to give me. I leave the store get home and call T-Mobile and ask for a manager. I explain to her that I feel like I have been swindled because I was given false information and now I'm out money. She got aggravated, vocal and snotty and told me that there would be a $10 credit applied to my account. So I figured I'd submit a complaint but everytime I ask how to they ask me why and how they can help and if I'm persistent about it the chat just ends or the call drops….Am I crazy for thinking I got swindled?
why when your already a coustomer you dont get treated as a new account holder?
I would like to know why that when you're not a new member but you're an established customer of T-Mobile that they expect you to have a balance due today if you're trying to order a new device but if you're a new customer you'll get whatever device you want for zero down today why can't establish customers be treated the same makes no sense
SCREWED AGAIN
First I signed up for TMobile because of the coverage in my area. Went into the store to make sure nothing got messed up. Big mistake. First I was told I was signed up for the 3rd line free promotion...turns out she signed me up for the wrong plan that didn't qualify. By the time you notice on your bill that "might take a month or two", it's too late to change plans. Fast forward a few months, went to get a new phone ….in store, again. Manager told me phone would be absolutely free. Guaranteed it, personally. Called today because I was still getting charged almost $35 per month for my phone. Was told there were no promotions at the time for a free phone. Period. Sure. Go back to the same store that lied to me twice. As soon as these phones are paid off, I'm switching. To anyone else.UPS never delivered, now I’m in limbo
What did people do to resolve this issue because I'm sure I'm not the first. So, UPS was supposed to deliver my new phone, and on the day of delivery, tracking statesthe package was damaged in transit and will be returned to sender. Then the next day, the tracking says the package is missing. It's been over a month, with multiple frustrating chats and calls with T-mobile reps from the Philippines who repeat from the same script saying they will escalate and investigate and someone will follow up with me and call me back within a week and this will be resolved and I can get a new phone and so on and so forth. Meanwhile, I'm getting emails and texts saying my trade-in is due and I will be charged the device payments. At this point, I'm ready to cancel my five lines, device line, home internet and go somewhere else.
Traded in iphone 12 mini and tmobile claims it was damaged
Traded in my Daughter's iPhone 12 mini in near perfect condition (I know because I'm the one that transferred her data over to her new phone, wiped down her old phone, left it in its case, and then packed and shipped it myself) only for them to claim they received the phone damaged. In the pictures they provided her case isn't on the phone anymore and the phone has fingerprints and grime all over the screen. Like I said before, I cleaned the entire phone before packing. It was clean all around, not a fingerprint on it. So now, instead of the $999 credit, they're offering me $43. What a complete scam!! Something is not adding up.International Pass Ripoff
I signed up for an 10-day International Pass this morning. I overlooked the option to select a start date so it defaulted to today/immediately.I called Customer Support and was told they couldn't change the start date since it defaulted to immediately. This is unreasonable and poor customer service. Be careful of gotchas.
