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Dissaponted
We did a trade in to get a new phone. Iphone 12 pro max. Perfect condition for the new iPhone 16.Then t mobile received the phone and they said it's damaged. They send us pictures of the damaged phone. It looks like someone drove over the phone with a car. And of course now we won't get the credit towards the new Iphone. Now we have to file a claim with ups and we all know how that goes. So dissaponted with mobile. We've been a customer for over 20 years. What a shame.
No confirmation email. It's been 3 days
Does anyone know what could be the problem? I ordered the phone online went through the whole process until right when I clicked the last order and proceed it sent some error message saying something was wrong with my application but yet my money was taken from me and I haven't gotten my phone. What could it be?
Should I be held accountable for false information given to me?
It all started when I tried ordering 3 watches. I called T-Mobile and the rep had told me for a sync up kids 2 watch I would need a voiceline. So I got a google pixel with the watch. It turned out I didn't need the voiceline and I was able to return the phone and not be charged anything. So I call T-Mobile again and ask about the pixel 2 watches and they said I'd need a voiceline for them. So I ask about the apple watches and the rep said they are stand alones and I could use my Ipad to set them up. So I order 2 of them. Turns out I couldn't use them. I only opened one and the other was still sealed. I brought them back to the store within the time frame and only got $10.00 out of nearly $80.00. They called it a restocking fee. I tried getting my money back the rep at the store said it wasn't in her power to give me more than what someone on the phone had told her to give me. I leave the store get home and call T-Mobile and ask for a manager. I explain to her that I feel like I have been swindled because I was given false information and now I'm out money. She got aggravated, vocal and snotty and told me that there would be a $10 credit applied to my account. So I figured I'd submit a complaint but everytime I ask how to they ask me why and how they can help and if I'm persistent about it the chat just ends or the call drops….Am I crazy for thinking I got swindled?
why when your already a coustomer you dont get treated as a new account holder?
I would like to know why that when you're not a new member but you're an established customer of T-Mobile that they expect you to have a balance due today if you're trying to order a new device but if you're a new customer you'll get whatever device you want for zero down today why can't establish customers be treated the same makes no sense
SCREWED AGAIN
First I signed up for TMobile because of the coverage in my area. Went into the store to make sure nothing got messed up. Big mistake. First I was told I was signed up for the 3rd line free promotion...turns out she signed me up for the wrong plan that didn't qualify. By the time you notice on your bill that "might take a month or two", it's too late to change plans. Fast forward a few months, went to get a new phone ….in store, again. Manager told me phone would be absolutely free. Guaranteed it, personally. Called today because I was still getting charged almost $35 per month for my phone. Was told there were no promotions at the time for a free phone. Period. Sure. Go back to the same store that lied to me twice. As soon as these phones are paid off, I'm switching. To anyone else.
