Need DNS PTR record created for business internet (have static ip)
Hi, I'm hoping someone can point me in the right direction to get a dns "PTR" record set up for my new business account. (By way of background, a PTR record is necessary these days to send emails directly from your server. I've run my own email server since 1980 -- back when the world was ARPAnet and BBSs; I remember when "sendmail" came out from Eric Allman at Berkeley, and I still prefer to hand edit sendmail.cf [yeah, I'm that ancient; I still hand edit my linux kernel as desired too]. :) Anyway, all emails I send are 100% legitimate business emails, no spam. I hate spam. I'm migrating to tmobile-for-business from comcast-for-business, and they had no problem setting up PTR records upon request. So this isn't something weird or anything; and it only takes the right person less than a minute to type in the two pieces of info to the right place to create a PTR, so it isn't a hard thing to do. It's not something I can do at my end, it goes in tmobile's dns records. I have a static ip#, so that's the only technical prerequisite. This should be simple, right?) Ok, so, that's the background. The question is -- how do I find the right person within tmobile to do it? Surely I'm not the first tmo for bus. customer to request this. I've tried calling customer care and creating a ticket or four. They never contact me back, they just seem to silently close the ticket having done nothing, either without notes or with non-sequitur notes. Each next new rep I talk to says they'll escalate it, but that doesn't seem to really mean anything. (I had another ticket with a simple request relating to getting my account login set up, and that took several tries too, all with a lot of nonsense along the way, and I also then found all kinds of typos in my account info to correct, so I know there a problems getting things accomplished correctly -- but I also know it can eventually be done!) I know with comcast biz there were engineers lurking in the forums like this who could actually do things… so I'm hoping to find one of you helpful folks, or find another customer who's done this before and knows the secret handshake. Anyone? Thanks!